Experience Service Advisor – full time

Edwards Motors are currently seeking an experienced Service Advisor to join our dealership based in Kempsey. This is an exciting reception based role.

Personal qualities required:

  • Passionate about the automotive industry
  • Have a keen interest in and knowledge of the motor vehicle industry
  • Forward thinking and keen to learn, with an interest in development and progression
  • Hardworking
  • Punctual
  • Reliable
  • Must have a can-do attitude
  • Polite and courteous
  • The willingness to also undertake basic duties as part of training

Working hours: Monday -Friday 08:00-18:00 and one in three Saturdays 8:00-15:00.

Salary is between £22,000 and £28,000 per year dependent on experience and there is also the opportunity to earn a great bonus.

Main responsibilities

Duties will include

  • Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOT’s and service
  • Liaising with workshop vehicle technicians for updates with vehicle repair timescales
  • Liaising with customers in a professional, polite, and courteous manner, both face to face and via the telephone
  • Working to a high level of customer service at all times
  • General ad hoc duties as and when required

Essential skills

Skills required

  • Excellent communication skills
  • Computer literate
  • Meticulous attention to detail
  • Ability to use own initiative

Position details

  • Job type: Permanent
  • Location: Kempsey Worcestershire WR5 3PA
  • Holiday: 21
  • Benefits:
    • Pension Scheme
    • Bonus Structure

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We pride ourselves on offering the very highest level of customer service.

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